Refunds & Cancellation policies

Privacy Policy 

Introduction This Privacy Policy describes how and its affiliates (collectively " WFSA , we, our, us") collect, use, share, protect or otherwise process your information/  personal data through our website website link (hereinafter referred to as Platform).  Please note that you may be able to browse certain sections of the Platform without  registering with us.We do not offer any product/service under this Platform outside India  and your personal data will primarily be stored and processed in India. By visiting this  Platform, providing your information or availing any product/service offered on the  Platform, you expressly agree to be bound by the terms and conditions of this Privacy  Policy, the Terms of Use and the applicable service/product terms and conditions, and  agree to be governed by the laws of India including but not limited to the laws applicable  to data protection and privacy. If you do not agree please do not use or access our  Platform. Collection-We collect your personal data when you use our Platform, services  or otherwise interact with us during the course of our relationship and related  information provided from time to time. Some of the information that we may collect  includes but is not limited to personal data / information provided to us during sign up/registering or using our Platform such as name, date of birth, address,  telephone/mobile number, email ID and/or any such information shared as proof of  identity or address. Some of the sensitive personal data may be collected with your  consent, such as your bank account or credit or debit card or other payment instrument  information or biometric information such as your facial features or physiological  information (in order to enable use of certain features when opted for, available on the  Platform) etc all of the above being in accordance with applicable law(s) You always  have the option to not provide information, by choosing not to use a particular service or  feature on the Platform. We may track your behaviour, preferences, and other  information that you choose to provide on our Platform. This information is compiled and  analysed on an aggregated basis. We will also collect your information related to your  transactions on Platform and such third-party business partner platforms. When such a  third-party business partner collects your personal data directly from you, you will be  governed by their privacy policies. We shall not be responsible for the thirdparty  business partner’s privacy practices or the content of their privacy policies, and we  request you to read their privacy policies prior to disclosing any information. If you  receive an email, a call from a person/association claiming to be seeking any personal  data like debit/credit card PIN, net-banking or mobile banking password, we request you  to never provide such information. If you have already revealed such information, report  it immediately to an appropriate law enforcement agency.Usage- We use personal data  to provide the services you request. To the extent we use your personal data to market  to you, we will provide you the ability to opt-out of such uses. We use your personal data  to assist sellers and business partners 1 in handling and fulfilling orders; enhancing  customer experience; to resolve disputes; troubleshoot problems; inform you about  online and offline offers, products, services, and updates; customize your experience;  detect and protect us against error, fraud and other criminal activity; enforce our terms  and conditions; conduct marketing research, analysis and surveys; and as otherwise  described to you at the time of collection of information. You understand that your  access to these products/services may be affected in the event permission is not  provided to us. Sharing- We may share your personal data internally within our group  entities, our other corporate entities, and affiliates to provide you access to the services  and products offered by them. These entities and affiliates may market to you as a  result of such sharing unless you explicitly opt-out. We may disclose personal data to  third parties such as sellers, business partners, third party service providers including  logistics partners, prepaid payment instrument issuers, third-party reward programs and  other payment opted by you. These disclosure may be required for us to provide you  access to our services and products offered to you, to comply with our legal obligations,  to enforce our user agreement, to facilitate our marketing and advertising activities, to  prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our  services. We may disclose personal and sensitive personal data to government  agencies or other authorised law enforcement agencies if required to do so by law or in  the good faith belief that such disclosure is reasonably necessary to respond to  subpoenas, court orders, or other legal process. We may disclose personal data to law  enforcement offices, third party rights owners, or others in the good faith belief that such  disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy;  respond to claims that an advertisement, posting or other content violates the rights of a  third party; or protect the rights, property or personal safety of our users or the general  public.Security Precautions- To protect your personal data from unauthorised access or  disclosure, loss or misuse we adopt reasonable security practices and procedures.  Once your information is in our possession or whenever you access your account  information, we adhere to our security guidelines to protect it against unauthorised  access and offer the use of a secure server. However, the transmission of information is  not completely secure for reasons beyond our control. By using the Platform, the users  accept the security implications of data transmission over the internet and the World  Wide Web which cannot always be guaranteed as completely secure, and therefore,  there would always remain certain inherent risks regarding use of the Platform. Users  are responsible for ensuring the protection of login and password records for their  account.Data Deletion and Retention- You have an option to delete your account by  visiting your profile and settings on our Platform , this action would result in you losing  all information related to your account. You may also write to us at the contact  information provided below to assist you with these requests. We may in event of any  pending grievance, claims, pending shipments or any other services we may refuse or  delay deletion of the account. Once the account is deleted, you will lose access to the  account. We retain your personal data information for a period no longer than is  required for the purpose for which it was collected or as required under any applicable  law. However, we may retain data related to 2 you if we believe it may be necessary to  prevent fraud or future abuse or for other legitimate purposes. We may continue to  retain your data in anonymised form for analytical and research purposes.Your Rights You may access, rectify, and update your personal data directly through the  functionalities provided on the Platform. Consent- By visiting our Platform or by  providing your information, you consent to the collection, use, storage, disclosure and  otherwise processing of your information on the Platform in accordance with this Privacy  Policy. If you disclose to us any personal data relating to other people, you represent  that you have the authority to do so and permit us to use the information in accordance  with this Privacy Policy. You, while providing your personal data over the Platform or any  partner platforms or establishments, consent to us (including our other corporate  entities, affiliates, lending partners, technology partners, marketing channels, business  partners and other third parties) to contact you through SMS, instant messaging apps,  call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to  withdraw your consent that you have already provided by writing to the Grievance  Officer at the contact information provided below. Please mention “Withdrawal of  consent for processing personal data” in your subject line of your communication. We  may verify such requests before acting on our request. However, please note that your  withdrawal of consent will not be retrospective and will be in accordance with the Terms  of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given  to us under this Privacy Policy, we reserve the right to restrict or deny the provision of  our services for which we consider such information to be necessary. Changes to this  Privacy Policy- Please check our Privacy Policy periodically for changes. We may  update this Privacy Policy to reflect changes to our information practices. We may alert /  notify you about the significant changes to the Privacy Policy, in the manner as may be  required under applicable laws 

Terms & Conditions 

This document is an electronic record in terms of Information Technology Act, 2000 and  rules there under as applicable and the amended provisions pertaining to electronic  records in various statutes as amended by the Information Technology Act, 2000. This  electronic record is generated by a computer system and does not require any physical  or digital signatures. This document is published in accordance with the provisions of  Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that  require publishing the rules and regulations, privacy policy and Terms of Use for access  or usage of domain name [Enter domain name] (“Website”), including the related mobile  site and mobile application (hereinafter 3 referred to as “Platform”). The Platform is  owned by (Enter name of the company), a company incorporated under the Companies  Act, 1956 with its registered office at (Enter Address) (hereinafter referred to as  "Platform Owner", “we”, “us”, “our”). Your use of the Platform and services and tools are  governed by the following terms and conditions ("Terms of Use") as applicable to the  Platform including the applicable policies which are incorporated herein by way of  reference. If You transact on the Platform, You shall be subject to the policies that are  applicable to the Platform for such transaction. By mere use of the Platform, You shall  be contracting with the Platform Owner and these terms and conditions including the  policies constitute Your binding obligations, with Platform Owner. These Terms of Use  

relate to your use of our website, goods (as applicable) or services (as applicable)  (collectively, “Services”). Any terms and conditions proposed by You which are in  addition to or which conflict with these Terms of Use are expressly rejected by the  

Platform Owner and shall be of no force or effect. These Terms of Use can be modified  at any time without assigning any reason. It is your responsibility to periodically review  these Terms of Use to stay informed of updates. For the purpose of these Terms of  Use, wherever the context so requires "you", “your” or "user" shall mean any natural or  legal person who has agreed to become a user/buyer on the Platform. ACCESSING,  BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR  AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF  USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.  The use of Platform and/or availing of our Services is subject to the following Terms of  Use: To access and use the Services, you agree to provide true, accurate and complete  information to us during and after registration, and you shall be responsible for all acts  done through the use of your registered account on the Platform. Neither we nor any  third parties provide any warranty or guarantee as to the accuracy, timeliness,  performance, completeness or suitability of the information and materials offered on this  website or through the Services, for any specific purpose. You acknowledge that such  information and materials may contain inaccuracies or errors and we expressly exclude  liability for any such inaccuracies or errors to the fullest extent permitted by law. Your  use of our Services and the Platform is solely and entirely at your own risk and  discretion for which we shall not be liable to you in any manner. You are required to  independently assess and ensure that the Services meet your requirements. The  contents of the Platform and the Services are proprietary to us and are licensed to us.  You will not have any authority to claim any intellectual property rights, title, or interest in  its contents. The contents includes and is not limited to the design, layout, look and  graphics. You acknowledge that unauthorized use of the Platform and/or the Services  may lead to action against you as per these Terms of Use and/or applicable laws. You  agree to pay us the charges associated with availing the Services. You agree not to use  the Platform and/ or Services for any purpose that is unlawful, illegal or 4 forbidden by  these Terms, or Indian or local laws that might apply to you. You agree and  acknowledge that website and the Services may contain links to other third party  websites. On accessing these links, you will be governed by the terms of use, privacy  policy and such other policies of such third party websites. These links are provided for  your convenience for provide further information. You understand that upon initiating a  transaction for availing the Services you are entering into a legally binding and  enforceable contract with the Platform Owner for the Services. You shall indemnify and  hold harmless Platform Owner, its affiliates, group companies (as applicable) and their  respective officers, directors, agents, and employees, from any claim or demand, or  actions including reasonable attorneys’ fees, made by any third party or penalty imposed  due to or arising out of Your breach of this Terms of Use, privacy Policy and other  Policies, or Your violation of any law, rules or regulations or the rights (including  infringement of intellectual property rights) of a third party. In no event will the Platform  Owner be liable for any indirect, consequential, incidental, special or punitive damages,  

including without limitation damages for loss of profits or revenues, business  interruption, loss of business opportunities, loss of data or loss of other economic  interests, whether in contract, negligence, tort or otherwise, arising from the use of or  inability to use the Services, however caused and whether arising in contract, tort,  negligence, warranty or otherwise, exceed the amount paid by You for using the  Services giving rise to the cause of action or Rupees One Hundred (Rs. 100) whichever  is less Notwithstanding anything contained in these Terms of Use, the parties shall not  be liable for any failure to perform an obligation under these Terms if performance is  prevented or delayed by a force majeure event. These Terms and any dispute or claim  relating to it, or its enforceability, shall be governed by and construed in accordance with  the laws of India. All disputes arising out of or in connection with these Terms shall be  subject to the exclusive jurisdiction of the courts in MH, India. All concerns or  communications relating to these Terms must be communicated to us using the contact  information provided on this website. 

Shipping Policy 

Processing Time 

All orders are delivered within 2-3 business days. Orders are not shipped or delivered  on weekends or holidays. If we are experiencing a high volume of orders, shipments  may be delayed by a few days. Please allow additional days in transit for delivery. If  there will be a significant delay in the shipment of your order, we will contact you via  email or phone. 

Shipping Time Domestic Shipping: Orders will be delivered within 3 to 4 weeks from the  date of order confirmation. Please note that delivery times may be affected by factors  beyond our control, such as weather conditions, customs delays, and other unforeseen  circumstances.  

Return and Refund policy 

Return  

We have a 5-day return policy, which means you have 5 days after receiving your item  to request a return.  

Once the return product is received it will be inspected and the return will be approved  within 2 days 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if  the refund was approved or not. If approved, you’ll be automatically refunded on your  original payment method within 10 business days. Please remember it can take some  time for your bank or credit card company to process and post the refund too. If more  than 15 business days have passed since we’ve approved your return, please contact  us at [email protected]